I've recently had a number of conversations, both inside Mentor and with customers, about where they go and look for help. I thought it would be interesting to listen to the people who do use this community do. No doubt the results will be somewhat distorted (if you are reading this, you already use the community!), but is the community your first stop?

I'd also be really interested in the reasons. Is the community useful because you don't get a generic answer to a generic question, but an answer tuned to your problem? There are a couple of reasons I'm interested; do our users know about all of the different sources of help, is there something that makes a particular resource useful, can we focus the kind of help we provide to a particular help resource?

I'm going to be cheeky and not allow comments on this post, and ask you (very politely) to comment in the poll to try and keep all discussion together.

Thank you in advance for taking the time to do this, and here's the link: http://communities.mentor.com/mgcx/poll.jspa?poll=1042