In the event that you run into a fatal application error (not licensing) with your SDD application on Windows, here are some tips and tricks on how to try and fix it:

 


First run the Configurator:

 

Run the following command (adjust the 'C:\MentorGraphics' path if you installed to a non-default location):

 

C:\MentorGraphics\win32\configurator.exe

 

 

If that doesn't resolve the problem, add a '-clean' to the procedure:

 

Run commands:

 

C:\MentorGraphics\win32\configurator.exe -clean


C:\MentorGraphics\win32\configurator.exe

 

 

Next stop (if fatal error persists), Configurator '-clean' and reinstall the Microsoft C/C++ VS Redistributable:

 

Run commands:

 

C:\MentorGraphics\win32\configurator.exe -clean

 

C:\MentorGraphics\win32\vcredist_x86.exe (select the option to 'Uninstall')

 

(Reboot if prompted)

 

C:\MentorGraphics\win32\vcredist_x86.exe (to install)

 

C:\MentorGraphics\win32\configurator.exe

 

 

If the problem persists, other things to try:

 

- Check to make sure there are no old/invalid paths in the user or system-defined PATH environment variable. For example, paths to SDD releases other than the current release.

 

- Create a new WDIR folder, and change the first entry in the WDIR environment variable to the new location.

 

 

I hope that helps. If not, best to open a new Service Request on SupportNet.

 

Have a safe and great New Year everyone!

 

Cheers,

Andrew