Tip of the Week – The Configurator and beyond!

Blog Post created by andrew_audova on Dec 29, 2013

In the event that you run into a fatal application error (not licensing) with your SDD application on Windows, here are some tips and tricks on how to try and fix it:


First run the Configurator:


Run the following command (adjust the 'C:\MentorGraphics' path if you installed to a non-default location):





If that doesn't resolve the problem, add a '-clean' to the procedure:


Run commands:


C:\MentorGraphics\win32\configurator.exe -clean




Next stop (if fatal error persists), Configurator '-clean' and reinstall the Microsoft C/C++ VS Redistributable:


Run commands:


C:\MentorGraphics\win32\configurator.exe -clean


C:\MentorGraphics\win32\vcredist_x86.exe (select the option to 'Uninstall')


(Reboot if prompted)


C:\MentorGraphics\win32\vcredist_x86.exe (to install)





If the problem persists, other things to try:


- Check to make sure there are no old/invalid paths in the user or system-defined PATH environment variable. For example, paths to SDD releases other than the current release.


- Create a new WDIR folder, and change the first entry in the WDIR environment variable to the new location.



I hope that helps. If not, best to open a new Service Request on SupportNet.


Have a safe and great New Year everyone!