How does Support Centre work now?

Hi Greg,

that sounds like the 'Search' at the top of the Support Centre page.

Have you added any Products yet? Try adding products, then select a product and search from that page.

Best regards

Jackie

Greg, thanks for your question. I just tried to replicate your behavior and got a lot of results. I will share this discussion with the Support Center team to and ask them to get in touch with you directly.

Can't open a new SR !

Michel - I have forwarded this for further investigation to try to find out what may be causing preventing you from opening an SR. I or a colleague will follow-up with you when we have more info. Thanks for your patience.

I have the same issue...

I cannot find any Document/Documentation to the DSI File Structure in the new Support Center.

DSI File Structure Version 7

Philipp,

Are you at least able to open a new SR ?

Still not working ... can't open a new SR ...

Well, for me Service Requests are working...

Which Browser are you using? Maybe there are some problems with some Internet Browsers....
I am using the Internet Explorer

Either IE or FireFox ... does not work ...

No ... still can't open a new SR.

I cleared the cache, history and all that crap ... still not working ...

Michel - I did some further investigation into the products associated with your Mentor site #. It seems that the support contracts have expired on each of them, which is preventing you from opening an SR. Only products covered by a Support contract are eligible for technical support (i.e., opening an SR) or access to the Support Center knowledgebase. To renew your Support contract, you can submit the form or use the contact info found here: https://www.mentor.com/support/en/renew. Please let me know if you have other questions.

Philipp - I couldn't find any documentation on that version either. I will pass your post from the Capital community on to someone in the Capital product group to respond. Sorry for the inconvenience.