4 Replies Latest reply on Apr 3, 2014 2:25 PM by xc

    Help on mobile licensing with hardware key/dongle

    xc

      Hi,

       

      We have a  PADS2005 SPac1 that has not been used for a couple of years. Recently we re-installed the software with the LicenseFile.txt from back in 2006. When I attached the USB dongle the LED light on the dongle is lit. But when I try to install license I got an error message "The hardware key number in your license file does not match the number of the key attached to the computer..." even though I checked the two numbers match eatch other.

       

      When I run lmtools that was installed with PADS program, the FLEXID field is emtpy.

       

      But if I use Mentor Licesnse Uility (v.2.1.1), then choose "Run Lmtools" from Tools menu, it can identify the correct FLEXID.

       

      And when I run in windows command line "lmutil hostid -flexid", the returned host ID is empty, (The FLEXnet host ID of this machine is "").

       

      Does this mean that the dongle is fine but we need a new/updated license file? How can we get one?

       

      Thanks in advance for your help!


      Xi