AnsweredAssumed Answered

Why do we have to be on maintenance to read tech/app notes?

Question asked by volain on Jun 11, 2014
Latest reply on Jun 12, 2014 by Community_Admin

We've already paid a LOT of money for Mentor's tools.  The tech notes enable us to better use these tools that we've spent a LOT of money on.  We are not asking for free tech support; we are asking to be able to READ THE DOCUMENTATION that has already been produced for the tools that we've spent a LOT OF MONEY on.

 

I have complained about this before, and I have not gotten an answer from Mentor.  This is simply a flagrant money-grab.

 

People often post questions on this forum, only to be told by some 'helpful' Mentor employ "tech note 123 has your answer".  But if you're not on maintenance, you can't read it.  If I WAS on maintence, I'd just CALL YOU UP, instead of trying to wade through forums to find an answer.

 

Can somebody from Mentor Graphics respond to this?

 

Barry Volain

Outcomes