AnsweredAssumed Answered

USB Dongle Occasionally not detected

Question asked by dmeeks on Aug 21, 2015
Latest reply on Nov 2, 2015 by

I use a USB hardware dongle. Occasionally, during program use, I get an error saying that my key isn't detected. Sometimes when this happens I just clear the error and keep going. But sometimes the program exits abruptly. So a couple of times I've lost changes.

This has been happening for a long time, maybe ever since I've been using the software (over 4 years). It may be happening more often, not sure, but I would sure like to know if this is a known issue and if there is a solution for it. Thanks in advance.