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xDX I/O Designer will not update

Question asked by mdt on Sep 30, 2015
Latest reply on Oct 21, 2015 by mike_gibling

I'm running into a problem with cDC I/O Designer VX.1, where it will not update the FPGA libraries via the Internet.

 

The following error dialog box comes up when I try to run the update:

 

"Could not load data from manifest file: C:

\Uses\<MYUSERNAME>\iod_updates\update.xml

Updater will be closed. You can read details in the log file:

C:\Users\<MYUSERNAME>\iod_updates\log\2015-09-30-11-28-09.log

 

The text of the log file is:

 

Current version of xDX I/O Designer IOD9.7

Current version of library 097_000_000_000

Using server http://supportnet.mentor.com/productupdates/

Downloading manifest file http://supportnet.mentor.com/productupdates/public/iod/libraries/IOD9.7/update.xml

Warning: Could not download manifest file : http://supportnet.mentor.com/productupdates/public/iod/libraries/IOD9.7/update.xml

Warning: Connection refused

Error: Could not connect with server to download manifest file.Connection refused

 

Update: I solved the first issue. Now I get this log file

 

Current version of xDX I/O Designer IOD9.7

Current version of library 097_000_000_000

Using server http://supportnet.mentor.com/productupdates/

Downloading manifest file http://supportnet.mentor.com/productupdates/public/iod/libraries/IOD9.7/update.xml

Manifest file : http://supportnet.mentor.com/productupdates/public/iod/libraries/IOD9.7/update.xml was downloaded successfully to path C:\Users\admin-dittrich\iod_updates\update.xml

Loading manifest file C:\Users\admin-dittrich\iod_updates\update.xml

Error: Could not load data from manifest file : C:\Users\<MYUSERNAME>\iod_updates\update.xml

 

And the file C:\Users\<MYUSERNAME>\iod_updates\update.xml is:

 

<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">

<html><head>

<title>302 Found</title>

</head><body>

<h1>Found</h1>

<p>The document has moved <a href="https://supportnet.mentor.com/productupdates/public/iod/libraries/IOD9.7/update.xml">here</a>.</p>

<hr>

<address>Apache/2.2.29 (Amazon) Server at supportnet.mentor.com Port 80</address>

</body></html>

 

Anyone have any ideas?

 

Best regards, Michael

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