This is Ashwin Tailor here from the Mentor Graphics Global Customer Support. For this kind of questions, you really should be using our SupportNet portal:
You are a paid user for SupportNet, you should have a login at the above site.
I have checked your credentials and you are entitled to support from us. Please submit a Service Request and one of the support engineers will respond.
Thanks Ashwin. I've created a new Service Request for my question.