Are you by chance running 2015.1 or 2015.2? This technote mentions a similar sounding problem that is fixed in 2015.3:
it looks i don't have access to page you suggested but anyway i get it working through Cadence Command line.
what i did as follow:
i create a .txt file, in which i set calibre view global variables as described in "calibre interactive and RVE user manual" and load file through cadence command line window and it generate calibre cell.
it looks for some reasons it could not pick settings from calibre view gui setup-
is there any chance i can have a look from other source your suggested page. so i can figure out the cause.