I've included some links below that I hope will be of assistance. I recommend you check the Release Notes (first link), to make sure you have the correct versions installed. Then, make sure all configuration steps have been completed (2nd link), and verify by running the Artlist Link systest.
If this doesn't help and the problem persists, I recommend you open a Service Request on SupportNet.
AMS compatibility info:
AMS installation guide (see chapter 5 - 'Post Installation Procedures', and the 'Artist Link' section on page 37):