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The hardware key number in my license file does not match the number of the key attached to the computer

Question asked by kclunas on Oct 20, 2016
Latest reply on Oct 24, 2016 by guy_wettstein

The license file I downloaded via support net has a flex id for a different dongle. I have looked through all my records and found nothing with the same flex id. Any thoughts on how to make this work with the dongles we have?