Think genuine software bug(s) should be fixed, therefore if they cannot be implemented in the next release then agree that maybe mentor should include some form of link/documentation to point to where other users have found and implemented a workaround solution.
As you say this will free up time from other users logging service calls.
Eventually in an ideal world all bug reports will get fixed and should not just be forgotten about.
This is exactly what I am talking about. Take for example the first entry of the list:
Defect ID: dts0101256666 Headline: Some changes to Variant Manager settings are inconsistently lost between sessions Products: xDM_Library_Tools State: Postponed Planned Release: Not Scheduled
You see this entry three times.
- Twice as a double entry. So someone has had to make this entry twice.
- But what is more troubling is the third case. It has a different Defect ID: dts0101257396, but apparently records the same defect on a different application. I could go on with dts0101273635 and dts0101273019, etc...
BTW: None of my defects is on this list .
And thanks Rob, for posting the link to this list. Is this list version specific? What about other versions?