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cant find dongle hostid using lmtools or lmutil

Question asked by ChangeMe_112880 on Nov 19, 2017
Latest reply on Nov 28, 2017 by guy_wettstein

I have a usb flexid dongle inserted and I performed a hinstall -r then hinstall -i -alldrv to reinstall the driver.  The dongle led lights up when the driver is installed.  But when I run lmutil lmhostid -flexid it comes back with "" as the ID and says hardware dongle not inserted.  Same blank id with lmtools.  I've tried installing the driver on both a hosted XP sp1 OS as well as my main win10 OS.  In win10 I have to run in 98/me compatibility mode to get the driver to install without error, but I have tried xp sp3 compat mode and others, but if I try xp mode, then I get an error that says "unexpected setupapi function failure".  I suspect maybe my dongle has gone bad.  Any help would be greatly appreciated.