2 Replies Latest reply on Dec 26, 2017 6:51 PM by dmeeks

    Hardware key installation fails: "This driver cannot be used due to compatibility issues"

    dmeeks

      I've installed this licensing on several computers over the years. This is a new laptop with Win10 / 64bit. During the license installation the light on the key turns OFF, and then I get the message "This driver cannot be used due to compatibility issues".

      When I run either of my Pads programs I get the message that the key is not found.

      Is this a known issue? Can anyone help?

      Thanks

      dan