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Hardware key installation fails: "This driver cannot be used due to compatibility issues"

Question asked by dmeeks on Dec 25, 2017
Latest reply on Dec 26, 2017 by dmeeks

I've installed this licensing on several computers over the years. This is a new laptop with Win10 / 64bit. During the license installation the light on the key turns OFF, and then I get the message "This driver cannot be used due to compatibility issues".

When I run either of my Pads programs I get the message that the key is not found.

Is this a known issue? Can anyone help?

Thanks

dan

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