AnsweredAssumed Answered

Changing server ID requires service request, but can't open new request

Question asked by smercurio on Feb 1, 2018
Latest reply on Feb 2, 2018 by andrew_audova

We've purchased a new server for our site and would like to move the PADS licensing to it. In the Account Center when viewing the license information and clicking on the "Edit Server", the popup says "*If you need to change your server ID, we can gladly help. Just complete a Service Request." That's great. I click the link, but on the Service Request Home page, when I click the "Open New Service Request" I get this error:

 

Forbidden

We're sorry. You do not have permissions to access this page or file.

 

Are you saying we need to pay for service in order to get the server ID changed?

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