1 Reply Latest reply on Feb 2, 2018 9:11 AM by andrew_audova

    Changing server ID requires service request, but can't open new request

    smercurio

      We've purchased a new server for our site and would like to move the PADS licensing to it. In the Account Center when viewing the license information and clicking on the "Edit Server", the popup says "*If you need to change your server ID, we can gladly help. Just complete a Service Request." That's great. I click the link, but on the Service Request Home page, when I click the "Open New Service Request" I get this error:

       

      Forbidden

      We're sorry. You do not have permissions to access this page or file.

       

      Are you saying we need to pay for service in order to get the server ID changed?