i want to set my personal email to this account but the field is grayed out, is there any workaround?
Hi Vytautas - thanks for you question. I am not having the same experience. I just did some testing with a separate test account, and the Personal Email field was enabled. I was able to add a separate email value, then save my changes with no issues.
This is the path I followed: Logged in>Edit Profile (in drop down by avatar)>add personal email in Personal Email field>Finished.
Please include an image of what you are seeing if different than above.
I wasn't clear, I want to set my private email as a main for this account.
At the moment it's employers email. I move to other company and want to keep this account.
Thanks for clarifying. Since we have single sign on (SSO) going between 2 systems (the Community members directory and our Support Center registrations) checking based on email occurs between them. They need to be in synch when you log in, otherwise an SSO error is displayed. These cases typically occur when a member's work email changes. Because of this, I need to make the change on the administrative side (and why individual users aren't allowed to change their email).
In your case, since you want to use your personal email, let's try my normal process for changing email and see if it works. Just be aware that you won't be able to log in with your Support Center credentials, but will need to use the new personal credentials. If it doesn't, you may have to create a new community registration with your personal email.
I will send you a private message with my email. You can send the email you would like to use for your community account. Thanks.
Vytautus - A couple of weeks back I sent you an email with some further info, and followed up again today. If you would like to proceed further, please let me know.
I've a similar problem due to a company name change from @lighting.com into @signify.com.
On Mentor SupportNet I login with @signify.com but when clicking on links to the Mentor Communities or Ideas I need to login with @lighting.com. When I try with @signify.com a new account is created.
So my question is how to change my email account without creating a new account?
Thanks in advance.
Due to the single sign on between communities and Support Center, I need to make that adjustment on the back end. Just to confirm, you want your Communities log in to be based on your @signify.com email address, correct?
That would be great thanks in advance!
So indeed move my @lighting.com account into @signify.com and the prefix is identical.
I might have some colleagues for which the same change is valid. Do you want them to contact you on a individual basis?
Yes – they can contact me either thru this Members Resources post, but probably better thru my email: Gordon_sorensen@mentor.com<mailto:Gordon_sorensen@mentor.com>.
I will let you know when I have your email adjusted.
For me the same issue as my colleague Rene. Please change my email address from email@example.com to firstname.lastname@example.org
Fran - this has been completed. You will now use your @signify email to log into communities. Please let me know if you have any questions.
Although there is SSO between Community and Support Center, by using previous work account (not this Mentor one), I succeeded in logging in Community but failed for Support Center.
Is there any relationship with its update to Siemens Support Center? Password should also be reset as Mentor users?
Moreover, inside Community, is it possible to move all contents created by my previous account to this Mentor account, and then delete this old account permanently?
Thanks and Regards,
I am facing sam esituation, need to change the email id from email@example.com to firstname.lastname@example.org Can you please help ?
This has been adjusted.
Hi, I would like to change my mail address from my personal address to my company address (email@example.com to firstname.lastname@example.org) on my Mentor account. I cannot seem to be able to find a way to change my e-mail in the "edit profile" section.
I cannot currently access my training due to my profile being associated with a personal address.
I have used my personal Email during registration I just want to change my email from email@example.com to firstname.lastname@example.org
Thanks for bringing this to my attention. I will take care of it shortly and let you know.
Can you please help me to change my personal email (email@example.com) to company email (firstname.lastname@example.org)?
That should now be adjusted.
Hi,I would ne grateful if you could change my email ID from
email@example.com to firstname.lastname@example.org.
Yes, I can do that, but a couple of questions. Your email and password is your login credentials, so you will need to use the different email for logging in. the log in is synched to our authentication system. So changing it only in communities may result in an SSO error. Can this change also be made to your record in our authentication system?
Yes absolutely. The thing is I need to access a course and I am unable to
do so because of the personal email address. The message says to use
company email address to access the course. So please change the email
address wherever required.
I would like to change my email from email@example.com to company email firstname.lastname@example.org so that I can access the training.
Thank you very much,
Kanwal – I just saw the email you sent and responded there.
I would like to change my email from (email@example.com) to my company email ( firstname.lastname@example.org) so that I can access the training.
This has been changed.
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