why can't activate the Hyperlynk DRC.

Hello Yanbo Zhu,      

        You need to have admin privileges to install and run HLDRC.      

I have 6 questions below to help me assist you- please let me know the answers:

Do you have admin privileges, and did you run the installation as admin?

Did you install the Free or Gold version of HyperLynx DRC?   

Is the install that you ran 32-bit or 64-bit HyperLynx DRC?           

What Operating System are you installing  and running on?             

Can navigate to the installation folder and run the program as administrator? Please see example below.

(Note that the exact command path might vary a bit depending on the target installation folder and the hardware architecture (32 or 64-bit)). 

We have seen some problems with file permissions since the program writes temporary files in various folders.

Can you run the program from the command prompt? Please see below:

Try running the program from the command prompt to see if it reports something in the text. Depending on the installation target, the command is something like:                       

               C:\MentorGraphics\6.5HLDRC\SDD_HOME\hldrc\win64\bin\HyperLynxDRC.exe    

Thank you for your assistance on the questions- it is very much appreciated,

Ed.

Hello Yanbo Zhu,  

     Please update me on your progress after you have admin privilege. If you cannot run the program with admin privilege, you may have to re-install with admin privilege- but let's try to run first, and see how it goes.

Thanks again,

Ed.

Hello,

I have a problem similar to the one reported here.

I installed HyperLynx DRC Free 6.5.1 64bit and I run the exe file (both as administrator) without any problem.

Then I can enter the activation code, but after some seconds I see the message box "Cannot retrieve license", with the options Retry & Cancel.

Choosing Cancel, HL DRC starts with almost all the commands disabled. After about one minute, I see the message "The license file is expired or corrupted. Please click on the button below in order to save the changes and quit the application", and the program ends.

Some details:

- The activation code should be ok, I found it in the Mentor registration email and in my Mentor Support account.

- I use Windows 7 SP1 64bit.

- I already tried to run the program from my installation folder (C:\MentorGraphics\6.5.1FEHLDRC\SDD_HOME\hldrc\win64\bin\HyperLynxDRC.exe) and from the command prompt, with the same result.

Thank you.

Daniele

Daniele,

Please make sure your connection to the Internet is active while you're entering the activation key. Also, please make sure you are not trying to activate HyperLynx through a Remote Desktop session.

If it still doesn't work, please let us know.

Guy

Hello Guy,

yes, the internet connection was active and I wasn't using a remote desktop connection.

But your answer made me think that it could depend on our firewall settings, so I asked for help to my IT colleagues and they succeeded to put in white list the requested connection.

Thank you very much, best regards.

Daniele

Hi Daniele,

My colleague also has a similar problem.

Could you please let me know what is the program to put in white list of firewall.

Thanks,

Pavan

Hi Pavan,

my colleague put in white list an entire category, not only a program, so I can't help you much.

Maybe someone in Mentor can give you more detailed informations.

Best regards.

Daniele

Thanks Daniele...will raise an SR and see