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Minidump created on opening a PADS project

Question asked by ritu on Jul 12, 2018

Installed PADS VX 2.1 on a Windows 10 system.

On creating a new project, it gives error and a minidump is created(attached for reference).

Tried solving this as per the technote given on Mentor Supportnet(suggests using PCB Release switcher).

Still the same problem persists.

Also tried re-installing.