I used to take much times to let Mentor support guys to understand the bugs. To avoid time wasted, so I began to stop reporting bugs from years ago.
last month, one of my collegues requested me to help to trobleshoot problems in newer relewease of xlayout 2.X, Hyperynx 2.x and I found servere bugs in new release.
I have to register it on the supportnet,again and bad things happended, Mentor guys doesn't know where is the bug , they let you do much to help them to know the bugs...
It seems a better to make quality release that every user who report the bug at first time should be get paid 1000$