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new mentor license file failing with calibre client

Question asked by d_backeberg_4bctt on May 8, 2020
Hi tech support:
I'm a systems administrator with Yale University,
# Yale University                                 Site #: 3134400
Our previous license file expires at the end of May 2020. 
We received a new license file from Mentor for Calibre, sent to Rajit Manohar.
When I try using that license file against either current, or previous versions of the license manager, the license manager starts up properly, and everything looks fine. But when I try to use calibre against the new license file, expiring May 2021, Calibre complains with a pop-up message:
The following products could not be licensed sufficiently:
- Calibre Interactive
the text console says:
// ERROR: The following products could not be licensed sufficiently:
// ERROR: - Calibre Interactive
with the old license file, the app works properly, and the text console says:
// calinteractive license acquired.
// WARNING: calinteractive license(s) (1717@license.hpc.yale.internal SN=67078798, HostID=005056a748eb) will expire in 23 days.
[calibre@license ~]$ grep interactive /opt/calibre/old_mentor_license.lic
INCREMENT calinteractive mgcld 2020.050 31-may-2020 75 \
# calinteractive 2020.050 6/1/2019 5/31/2020 67078798
[calibre@license ~]$ grep interactive /opt/calibre/new_license.lic
INCREMENT calinteractive mgcld 2020.050 31-may-2020 75 \
INCREMENT calinteractive mgcld 2021.050 31-may-2021 75 \
# calinteractive 2020.050 6/1/2019 5/31/2020 67078798
# calinteractive 2021.050 6/1/2020 5/31/2021 71351912
[calibre@license ~]$ grep -A1 SERVER /opt/calibre/old_mentor_license.lic
SERVER license.hpc.yale.internal 005056A748EB 1717
DAEMON mgcld /opt/calibre/mgls_v9-20_7-3-0.aol/bin/mgcld PORT=31717
[calibre@license ~]$ grep -A1 SERVER /opt/calibre/new_license.lic
SERVER license.hpc.yale.internal 005056A748EB 1717
DAEMON mglcd /opt/calibre/mgls_v9-22_3-1-0.aol/bin/mgcld PORT=31717
What other debugging steps should I try?
Also, at this point, I've kind of upset the users who expect their Calibre license to 'just work'.
Can I have a second license file cut for my test machine, where I can play with this and make sure everything works before I try cutting over our production machine?
My test machine is:
[db692@license2 bin]$ ./lmhostid
lmhostid - Copyright (c) 1989-2018 Flexera. All Rights Reserved.
The FlexNet host ID of this machine is "005056a7c39e"
[db692@license2 bin]$ hostname
license2.hpc.yale.internal
[db692@license2 bin]$ ip addr
1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN group default qlen 1000
link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00
inet 127.0.0.1/8 scope host lo
valid_lft forever preferred_lft forever
inet6 ::1/128 scope host
valid_lft forever preferred_lft forever
2: eth0: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc mq state UP group default qlen 1000
link/ether 00:50:56:a7:c3:9e brd ff:ff:ff:ff:ff:ff
inet 172.28.220.112/24 brd 172.28.220.255 scope global noprefixroute eth0
valid_lft forever preferred_lft forever
inet6 fe80::250:56ff:fea7:c39e/64 scope link noprefixroute
valid_lft forever preferred_lft forever
Thank you in advance.

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