3 Replies Latest reply on Oct 5, 2009 6:20 AM by Mentor_Christine

    My Account

    zeeshan

      Hi

       

      I am having a problem with my account, only thing which I am getting on my account is the windown shown below. If I try to click on "MY PROFILE" OR "LICENSE" the window stays same

      ACCOU.jpg

      MEANS its not directing me to other windows . Does anybody knows what the problem could be

       

      regards

       

      zee

        • 1. Re: My Account
          Nuri

          Hi Zee,

           

          You should try and add VeSys to your "Products".

           

          Thanks,

          Nuri

          • 2. Re: My Account
            zeeshan

            Thanx Nuri it worked

            • 3. Re: My Account
              Mentor_Christine

              Hello Zee,

               

              If this was your first SupportNet visit, this "choose your products" screen is the first thing you will see after logging in.  The system is product-specific and cannot function unless at least one  product is selected for the profile. 

               

              Normally a window would pop up to offer a link to a demo of how to select your products if you are on that screen for more than a certain period of time.  I'll investigate to see if that functionality might not be working.

               

              Sorry for the confusion.

               

              Christine

               

              Christine Egli,
              SupportNet Product Manager