What version (Help > About) of the tool are you using? Make sure you are using the latest version of HyperLynx(v8.1.1 update 3). Also all assign models for the DDR interface using the ref file editor (Models >Asign Models by Reference Designator) before starting the wizard. You may want to simulate a few DDR signals using interactive simulation before opening the DDRx Wizard. If this is a multiboard design, verify that all connections to the DIMMs are correct.
If this does not help resolve the issue, then I recommend that you open a service request via supportnet and an available Support Engineer will investigate the issue further and get back to you. Here is a link to the service request page:
I am running 8.1.1 and I pulled that version two days ago. I have 9 uPs and SDRAMs on board. Not multiboard. I've assigned models to all 18 ICs. Still crashing when I try to launch.
Just spent the better part of today making sure all of the models are correct. Still crashing when the DDR simulator is launched. Please help.
The issue you are seeing appears to be an issue that will be best resolved with a service request rather than on the communities forum. Please open a service request and attach your testcase for immediate assistance. There are many things that need to be checked and customer support will be able to do a detailed analysis of your design to determine the cause. You can open a service request at:
Are you sure that link is correct? The words "service request" does not appear.
The link should take you directly to the "Open new Service Request Page" You must be registered and logged in to supportnet. You will be given the option to search first and then if you don't find an answer you can open a service request.
If this does not work,
-just go to http://www.mentor.com/,
-Click on "Support"
-Select Product "HyperLynx SI/PI" from the left column
-Select "Service Request Tab"
-Then search and open your request.
There is no "Service Request" tab. I guess I don't know the secret handshake? How do I get that feature?