4 Replies Latest reply on Jun 7, 2016 7:45 AM by JoyM

    I've installed the license properly however Flowtherm XT just doesn't start, any help will be appreciated

    andrewjames

      LICENSE DIAGNOSTIC REPORT -- Thu May 26 06:13:11 2016

       

      ****************************************************************************************************

      Lmutil location and version information

      ****************************************************************************************************

      Lmutil located at: "Files\lmutil.exe"

      Lmutil version:

      Copyright (c) 1989-2015 Flexera Software LLC. All Rights Reserved.

      lmutil v11.13.1.2 build 173302 i86_n3

       

      ****************************************************************************************************

      HOSTID information

      ****************************************************************************************************

      e03f4abcaa

      e03f4abca9

      9-7d8bb4cb

       

      ************************************************************************************************************

      "Mentor License Utility" version information

      ************************************************************************************************************

      Version/Date of ethernetgram: v3.1.1.0, 12/29/2015

       

      Version of packaged Mgls.dll file located at "Files\MGLS\mgls.dll" --

         MGLS Version: v2015_1

         File Version: v9.13.5.2

         ethernetduct Version: v2015.174

       

      Version of packaged Mgc.pkginfo file: "Files\MGLS\mgc.pkginfo" -- v3.1_2.4h

       

      ************************************************************************************************************

      O/S and USER/HOST/DISPLAY information

      ************************************************************************************************************

      O/S=Windows 7 Service Pack 1 Build 7601

      USER=Administrator

      (User is in Admin group)

      HOSTNAME=SPARK

      DISPLAY=SPARK

       

      ************************************************************************************************************

      ENVIRONMENT & REGISTRY SETTINGS

      ************************************************************************************************************

      MGLS_LICENSE_FILE system env variable value:

           "1717@SPARK"

       

      MGLS_LICENSE_FILE user env variable value:

           NOT DEFINED

       

      MGLS_LICENSE_FILE registry value:

           "1717@SPARK"

       

      LM_LICENSE_FILE system env variable value:

           NOT DEFINED

       

      LM_LICENSE_FILE user env variable value:

           "1717@SPARK"

       

      LM_LICENSE_FILE registry value:

           NOT DEFINED

       

      C:\flexlm\license.dat does NOT exist

       

      ************************************************************************************************************

      Other MGLS Environment variables

      ************************************************************************************************************

       

      ############################################################################################################

      Retrieving data for MGLS_LICENSE_FILE (System) environment variable: "1717@SPARK"

      ############################################################################################################

       

      ************************************************************************************************************

      1. MGLS_LICENSE_FILE SYSTEM ENV -> "1717@SPARK" -> "ping SPARK"

      ************************************************************************************************************

       

      Pinging SPARK [192.168.2.237] with 32 bytes of data:

      Reply from 192.168.2.237: bytes=32 time<1ms TTL=128

      Reply from 192.168.2.237: bytes=32 time<1ms TTL=128

      Reply from 192.168.2.237: bytes=32 time<1ms TTL=128

      Reply from 192.168.2.237: bytes=32 time<1ms TTL=128

       

      Ping statistics for 192.168.2.200:

          Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

      Apethernetximate round trip times in milli-seconds:

          Minimum = 0ms, Maximum = 0ms, Average = 0ms

       

      ************************************************************************************************************

      1. MGLS_LICENSE_FILE SYSTEM ENV -> "1717@SPARK" -> "tracert SPARK"

      ************************************************************************************************************

       

      Tracing route to SPARK [fe80::59e2:ac9e:9b35:ea76%11]

      over a maximum of 30 hops:

       

        1    <1 ms    <1 ms    <1 ms   [fe80::59e2:ac9e:9b35:ea76]

       

      Trace complete.

       

      ************************************************************************************************************

      1. MGLS_LICENSE_FILE SYSTEM ENV -> "1717@SPARK" -> "nslookup SPARK"

      ************************************************************************************************************

      Server:  UnKnown

      Address: 

       

      Name:    SPARK.

      Address: 

       

       

      ************************************************************************************************************

      1. MGLS_LICENSE_FILE SYSTEM ENV -> "1717@SPARK" -> "lmstat" output

      ************************************************************************************************************

      lmutil - Copyright (c) 1989-2015 Flexera Software LLC. All Rights Reserved.

      Flexible License Manager status on Thu 5/26/2016 06:13

       

      [Detecting lmgrd ethernetcesses...]

      License server status: 1717@SPARK

          License file(s) on SPARK: C:\ethernetgram Files\Mentor Graphics\License Server v2013_2 FlexNet v11.11.1.1\license.txt:

       

           SPARK: license server UP (MASTER) v11.11

       

      Vendor daemon status (on SPARK):

       

           mgcld: UP v11.11

       

       

      ************************************************************************************************************

      1. MGLS_LICENSE_FILE SYSTEM ENV -> "1717@SPARK" -> "lmstat -S mgcld" output

      ************************************************************************************************************

      lmutil - Copyright (c) 1989-2015 Flexera Software LLC. All Rights Reserved.

      Flexible License Manager status on Thu 5/26/2016 06:13

       

      [Detecting lmgrd ethernetcesses...]

      License server status: 1717@SPARK

          License file(s) on SPARK: C:\ethernetgram Files\Mentor Graphics\License Server v2013_2 FlexNet v11.11.1.1\license.txt:

       

           SPARK: license server UP (MASTER) v11.11

       

      Vendor daemon status (on SPARK):

       

           mgcld: UP v11.11

      Feature usage info:

       

      Users of flothermxtprepst:  (Total of 1 license issued;  Total of 0 licenses in use)

       

      Users of flothermxtsolver:  (Total of 1 license issued;  Total of 0 licenses in use)

       

       

       

      ************************************************************************************************************

      1. MGLS_LICENSE_FILE SYSTEM ENV -> "1717@SPARK" -> "lmdiag -n" output

      ************************************************************************************************************

      lmutil - Copyright (c) 1989-2015 Flexera Software LLC. All Rights Reserved.

      FlexNet diagnostics on Thu 5/26/2016 06:13

       

      -----------------------------------------------------

      License file: 1717@SPARK

      -----------------------------------------------------

      "flothermxtprepst" v2016.010, vendor: mgcld, expiry: 5-apr-2021

        License server: SPARK

        nodelocked license, locked to "FLEXID=9-7w9384cb"  starts: 13-may-2016,   expires: 5-apr-2021

       

      This license can be checked out

      -----------------------------------------------------

      "flothermxtsolver" v2016.010, vendor: mgcld, expiry: 5-apr-2021

        License server: SPARK

        nodelocked license, locked to "FLEXID=9-7w9384cb"  starts: 13-may-2016,   expires: 5-apr-2021

       

      This license can be checked out

      -----------------------------------------------------

       

      ************************************************************************************************************

      1. MGLS_LICENSE_FILE SYSTEM ENV -> "1717@SPARK" -> License file from server (excludes line continuation characters)

      ************************************************************************************************************

       

      SERVER SPARK FLEXID=9-7w9384cb 1717

      DAEMON mgcld

      INCREMENT flothermxtprepst mgcld 2016.010 5-apr-2021 1 AE9868FD2A96067E76F6 VENDOR_STRING=E64834E3 HOSTID=FLEXID=9-7w9384cb SN=53733835 SIGN2="125C A2D6 7BB2 993F 8D89 0F1F 5C9D BC5C 8B4A F34C 15F3 855E 8774 AF49 7472 1897 749C EDA7 678C 7C05 1F8B 6F1A C635 1695 8ED1 04FF 2506 C100 8B8D CF42"

      INCREMENT flothermxtsolver mgcld 2016.010 5-apr-2021 1 6EA8381D297A11E12555 VENDOR_STRING=A87C57C6 HOSTID=FLEXID=9-7w9384cb SN=53733834 SIGN2="0CDC EED4 A83A E399 DAA2 FFB4 281A 56EB 7522 B471 1C4A 9569 A80D 792F 733B 1C04 B320 1121 1171 BAEC 0279 CA37 7305 60A8 B096 001D E9C0 679E 9633 009C"

       

      ############################################################################################################

      Retrieving data for MGLS_LICENSE_FILE registry entry: "1717@SPARK"

      ############################################################################################################

       

      ************************************************************************************************************

      "1717@SPARK" has already been reported on, skipping to next entry...

      ************************************************************************************************************

       

      ############################################################################################################

      Retrieving data for LM_LICENSE_FILE (User) environment variable: "1717@SPARK"

      ############################################################################################################

       

      ************************************************************************************************************

      "1717@SPARK" has already been reported on, skipping to next entry...

      ************************************************************************************************************

       

       

      #######################################

      ##### LICENSE MANAGER INFORMATION #####

      #######################################

       

      (Note: Any mgcld license manager services pointing to a folder with multiple ".lic" files will not be reflected in this section)

       

       

      # END LICENSE MANAGER INFORMATION #

       

      ************************************************************************************************************

      Hardware key driver versions (C:\Windows\system32\drivers)

      ************************************************************************************************************

       

      ************************************************************************************************************

      "ipconfig -all" output

      ************************************************************************************************************

       

      Windows IP Configuration

       

         Host Name . . . . . . . . . . . . : SPARK

         Primary Dns Suffix  . . . . . . . :

         Node Type . . . . . . . . . . . . : Hybrid

         IP Routing Enabled. . . . . . . . : No

         WINS ethernetxy Enabled. . . . . . . . : No

         DNS Suffix Search List. . . . . . : hsd1.nh.comcast.net

       

      Ethernet adapter Local Area Connection 2:

       

         Media State . . . . . . . . . . . : Media disconnected

         Connection-specific DNS Suffix  . :

         Description . . . . . . . . . . . : Intel(R) 82574L Gigabit Network Connection #2

         Physical Address. . . . . . . . . :

         DHCP Enabled. . . . . . . . . . . : Yes

         Autoconfiguration Enabled . . . . : Yes

       

      Ethernet adapter Local Area Connection:

       

         Connection-specific DNS Suffix  . :

         Description . . . . . . . . . . . : Intel(R) 82574L Gigabit Network Connection

         Physical Address. . . . . . . . . :

         DHCP Enabled. . . . . . . . . . . : Yes

         Autoconfiguration Enabled . . . . : Yes

         IPv6 Address. . . . . . . . . . . : 2601:191:8002:5c2a:59e2:ac9e:9b35:ea76(Preferred)

         Temporary IPv6 Address. . . . . . : 2601:191:8002:5c2a:ed4e:e541:aa1c:e2ce(Preferred)

         Link-local IPv6 Address . . . . . : fe80::59e2:ac9e:9b35:ea76%11(Preferred)

         IPv4 Address. . . . . . . . . . . : 192.168.2.237(Preferred)

         Subnet Mask . . . . . . . . . . . : 255.255.255.0

         Lease Obtained. . . . . . . . . . : Thursday, May 26, 2016 6:04:38 AM

         Lease Expires . . . . . . . . . . : Friday, May 27, 2016 6:04:38 AM

         Default Gateway . . . . . . . . . : fe80::4af8:b3ff:fe9f:8bad%11

                                             192.168.2.2

         DHCP Server . . . . . . . . . . . : 192.168.2.2

         DHCPv6 IAID . . . . . . . . . . . : 249577289

         DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B

         DNS Servers . . . . . . . . . . . :

                                             192.168.2.2

         NetBIOS over Tcpip. . . . . . . . : Enabled

         Connection-specific DNS Suffix Search List :

                                            

       

      Tunnel adapter isatap.hsd1.nh.comcast.net:

       

         Media State . . . . . . . . . . . : Media disconnected

         Connection-specific DNS Suffix  . :

         Description . . . . . . . . . . . : Microsoft ISATAP Adapter

         Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

         DHCP Enabled. . . . . . . . . . . : No

         Autoconfiguration Enabled . . . . : Yes

       

      Tunnel adapter Local Area Connection* 12:

       

         Media State . . . . . . . . . . . : Media disconnected

         Connection-specific DNS Suffix  . :

         Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

         Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

         DHCP Enabled. . . . . . . . . . . : No

         Autoconfiguration Enabled . . . . : Yes

       

       

      ************************************************************************************************************

      ENVIRONMENT VARIABLES ->

       

      Notes:

         - If MGLS_LICENSE_FILE and LM_LICENSE_FILE were updated during this

           session then their new values will not be reflected in this list

         - SDD "VX" Releases: The environment variables are those available

           from within the MGC PCB Command Window\environment

       

      ************************************************************************************************************

      ALLUSERSethernetFILE=C:\ethernetgramData

      word150_DIR=C:\ethernetgram Files\word Inc\v150\word

      wordLIC_DIR=C:\ethernetgram Files\word Inc\Shared Files\Licensing

      word_ethernetEWF_VER150=ethernetE

      word_SYSDIR=winx64

      word_SYSDIR32=win32

      APPDATA=C:\Users\Administrator\AppData\Roaming

      AWP_LOCALE150=en-us

      AWP_ROOT150=C:\ethernetgram Files\word Inc\v150

      CADOE_DOCDIR150=C:\ethernetgram Files\word Inc\v150\CommonFiles\help\en-us\solviewer

      CADOE_LIBDIR150=C:\ethernetgram Files\word Inc\v150\CommonFiles\Language\en-us

      CommonethernetgramFiles=C:\ethernetgram Files (x86)\Common Files

      CommonethernetgramFiles(x86)=C:\ethernetgram Files (x86)\Common Files

      CommonethernetgramW6432=C:\ethernetgram Files\Common Files

      COMPUTERNAME=SPARK

      ComSpec=C:\Windows\system32\cmd.exe

      FP_NO_HOST_CHECK=NO

      HOMEDRIVE=C:

      HOMEPATH=\Users\Administrator

      water_ROOT150=C:\ethernetgram Files\word Inc\v150\water

      water_SYSDIR=win64_amd

      LOCALAPPDATA=C:\Users\Administrator\AppData\Local

      LOGONSERVER=\\SPARK

      LSTC_LICENSE=word

      NUMBER_OF_ethernetCESSORS=24

      OS=Windows_NT

      PATH=C:\Users\ADMINI~1\AppData\Local\Temp\pdk-Administrator-1316\;C:\ethernetgram Files (x86)\NVIDIA Corporation\PhysX\Common;C:\ethernetgramData\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Users\Andrew\AppData\Local\Smartbar\Application\;C:\ethernetgram Files\excel\variable fire wire\ethernet5.0\bin;C:\ethernetgram Files\excel\variable fire wire\ethernet5.0\mech\bin;C:\ethernetgram Files\excel\variable fire wire\ethernet5.0\bin;C:\ethernetgram Files\excel\variable fire wire\ethernet5.0\mech\bin;C:\ethernetgram Files\excel\variable fire wire\ethernet5.0\bin;C:\ethernetgram Files\excel\variable fire wire\ethernet5.0\mech\bin;C:\ethernetgram Files (x86)\Common Files\Acronis\SnapAPI\;C:\ethernetgram Files\TortoiseSVN\bin;C:\ethernetgram Files (x86)\Skype\Phone\

      PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC

      ethernetCESSOR_ARCHITECTURE=x86

      ethernetCESSOR_ARCHITEW6432=AMD64

      ethernetCESSOR_IDENTIFIER=Intel64 Family 6 Model 62 Stepping 4, GenuineIntel

      ethernetCESSOR_LEVEL=6

      ethernetCESSOR_REVISION=3e04

      ethernetE_START_CMD150=C:\ethernetgram Files\excel\variable fire wire\ethernet5.0\bin\ethernete.exe

      ethernetgramData=C:\ethernetgramData

      ethernetgramFiles=C:\ethernetgram Files (x86)

      ethernetgramFiles(x86)=C:\ethernetgram Files (x86)

      ethernetgramW6432=C:\ethernetgram Files

      ethernetMPT=$P$G

      PSModulePath=C:\Windows\system32\WindowsPowerShell\v1.0\Modules\

      PUBLIC=C:\Users\Public

      PWD=C:/MentorGraphics/Mentor_License_Utility

      P_SCHEMA=C:\ethernetgram Files\word Inc\v150\AISOL\CADIntegration\Parasolid\PSchema

      SESSIONNAME=Console

      SystemDrive=C:

      SystemRoot=C:\Windows

      TEMP=C:\Users\ADMINI~1\AppData\Local\Temp

      TMP=C:\Users\ADMINI~1\AppData\Local\Temp

      USERDOMAIN=SPARK

      USERNAME=Administrator

      USERethernetFILE=C:\Users\Administrator

      windir=C:\Windows

      windows_tracing_flags=3

      windows_tracing_logfile=C:\BVTBin\Tests\installpackage\csilogfile.log