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PADS Maker free crashing immediately

Question asked by engineer_123 on May 31, 2018
Latest reply on May 31, 2018 by cathy_terwedow

My coworker and I both installed PADS Maker (the free version), received our licenses via email from Digikey, and attempted to run both the layout and schematic programs.  Both will crash before even loading the program (basically right after the logo box that appears during loading).  Has anyone else encountered this issue or know what to do?