2 Replies Latest reply on Sep 28, 2018 5:30 AM by jleine

    How do I mark a document as helpful?

    jleine

      I see how to "like" it, but not how to mark it as helpful. I can only mark comments as helpful.

       

      Thanks,

       

      Jeff

        • 1. Re: How do I mark a document as helpful?
          Community_Admin

          Good question jleine. However, only responses to questions can be marked as 'helpful.' The thinking on this is that a question has an answer, yet other responses can be helpful to that answer. Typically a doc is generally posted independently to provide insight on a topic. A doc could be posted in response to a question - but then it would be an attachment to the response.

           

          I agree, tho - a doc can be helpful and it would be nice if the system allowed for noting that. An alternative option would be for you to add a comment to that doc noting how it was helpful to you. someone else may see your comment with the same issue.

          • 2. Re: How do I mark a document as helpful?
            jleine

            Thank you.

             

            The origin of my question is that I have a "quest" called onboarding and it requires me to like a document, but it appears I cannot do it. I am assuming there is some terminology issue or misunderstanding