can't find "evaluation request" and the licence file is empty

Hi,

I just received a mail from mentor@subscribenet.com this morning concerning " Mentor graphics evaluation request confirmation # ...".

According to the indications given in the mail, I should "review the evaluation request" after loging in SupportNet, however I cannot find this item in my account and the licence file I found in "licences/currentAuthorization codes" after submiting my site, is empty.

I wonder what's wrong with me.

It will be very appreciated if somebody can help me to resolve this problem.

Thank you very much.

Best regards,

Lys